Refund policy

Return and Refund Policy

At LaptopGallery.in (Splendid Infotech), we want you to shop with complete peace of mind. To ensure a smooth shopping experience, we offer a straightforward money-back guarantee on our products.

✅ OUR 15-DAY MONEY-BACK GUARANTEE:

We offer a 15-day return, replacement, or refund guarantee from the date your order is delivered. If you are not satisfied, we are here to help!

What We Offer

Replacements & Refunds: If your item arrives defective, damaged during transit, or stops working within 15 days, we will provide a free replacement. If a replacement is out of stock, a full refund will be processed.
Exchanges & Change of Mind: If you accidentally ordered the wrong part or changed your mind, you can return it within 15 days for an exchange, refund, or store credit note.

How to Raise a Return Request

Please do not ship any items back to us without contacting us first.

Contact Us: WhatsApp us at +91-9925115090 with your order number, invoice, and a photo/video of the item received.
Verification: Our support team will review your request and guide you on the return process.
Shipment: Securely package the item in its original condition. Depending on the item type and return reason, we will either arrange a pickup or provide you with the return shipping details.

Refund Processing

All returns undergo a quick physical inspection at our facility to verify the item and its serial number.
Once approved, your refund will be processed and credited back to your original payment method within 10 business days.

⚠️ Please Note: To qualify for a full refund or exchange, items must be returned in their original packaging with all labels intact. Items physically damaged or tampered with after delivery are not eligible for coverage.